I had the pleasure of speaking to Renee from the Mornington office. I was so confused about what my elderly neighbour needed and she was so helpful and explained everything.

In a very bad spot only a couple of parks can close early without notice generally have to wait when there are other customers as only 1 or 2 people... read more are on Edit: Moved about 1km up the road into new building which is easier to access and has lots more parking. The shop is much bigger and know has bigger range to view. I have never had to wait for service since moving to new store.

I could not have had better service, help & a very willing solution to my problem

Coastcare were fantastic when my Mum was pallative care all equipment was supplied free of charge and as a personal care worker i'v seen equipment in a few houses coastcare... read more nothing's to hard

I had to buy some incontinence products for a family member who just got back from hospital. Staff asked if I needed help upon entering the store and were quite... read more pleasant. An odd thing I noticed was that there weren't any price tags on the shelving for these particular products...they had to check on the computer which seems a little sus imo. I mentioned the brand Molicare which is what was used in hospital and she remarked it being a 'pharmacy line' as if to say it was inferior to the brands they carry...which is the first thing she was incorrect about. Unfortunately, the same staff member also gave me incorrect information about incontinence products after I queried what the difference between the pullup pants and the slip-ons in terms of absorbancy as the brands they carried didn't specify on the packaging. They only had those annoyingly generic 'drops' that vary between brands. She said the only difference between the two within the same brand was the style...I purchased both types but looking at the receipt (and on their website) it actually says how much each style absorbs and it differs by over two cups.... I'm also a little perplexed as to why the prices on their website are cheaper than in-store (ignoring the delivery fee) but also the fact that if you order online and collect in-store you get a 5% discount....It's by no means substantial for small orders but the products I bought cost $110 as a walk-in customer....but could have cost $104 plus delivery as an online customer or $98.80 as an online customer who collects in-store (i.e. click and collect)...so about $10 cheaper, which is bizarre. Although I didn't need to buy anything else, it looked like they had a good range of equipment. Check their website first and potentially make a click and collect order first if you can pick up to take advantage of that 5% discount. 3 star rating because: minus 1 star for incorrect information minus 1 star for pricing inconsistency (but also quite expensive anyway, RRP by the looks of it)

From our original purchase Kara has been very helpful and pleasant to deal with. My father's walker had a minor recurring fault which she happily first had repaired and then... read more ensured a full new replacement from the manufacturer was received. A temporary walker was given to my father while his was changed over. When we picked up the new one, it was ready to go, complete with the handles already adjusted to the correct height.

Lovely staff, very helpful. Thank you.

Good quality and variety of health care equipment at very affordable rental prices.