Mornington
Phone : 03 5975 6107
Berwick
Phone : 03 9707 4955
Carrum Downs
Phone : 03 9708 2104
Mornington
Berwick
Carrum Downs
Croydon South
D M2024-02-02Customer service from Coastcare Med at Carrum Downs was 10/10. My product wasn't in stock, but Ange went out of her way to track one down, and had it at the Carrum warehouse the next day. This was followed up by a phone call from Ange to let me know it was there. Very reasonable pricing on products I saw. Great friendly, respectful service (not just for me, but also other customers present), and a huge range of products. Thank you Ange ! Can highly recommend this company and the Carrum Downs staff.Margaret Drury2023-09-04Staff were very helpful in the choice of a 4 ww for my husband, she told us the different price range and was not pushy in any way.He is very pleased with the frame .Little Tran2023-07-14I want to thank Jeffrey (I hope that’s the correct spelling) for amazing customer service and helping me out with a walking frame I urgently needed for my mum. The walking frame is perfect.Sailen Kotecha2021-05-24Absolutely fantastic service, needed equipment at home to help my wife recuperate from surgery, these guys couldn't be more helpful. Definitely recommended. Very reasonable pricing.Tamara x2020-12-23Excellent service . Staff knew exactly what suited me best for a walker . Ordered one in for me for the next day and checked it was adjusted for me when I picked it up .Ann Monaghan2020-07-21Amazing customer service. Placed my order on a Friday, received immediate confirmation. On the Monday had a call to follow up my order and where I wanted to collect the items from. I enquired on delivery options and at a reasonable fee ($22:50) they said they could ship the items. To my surprise the goods arrived the next morning (Tuesday), hand delivered to my Mums door. They had even fitted the walking stick loop to the walking stick for her. Arthritic gloves fit perfectly and are a good quality. She’s looking forward to using the can-pull and new palm grip stick. I am sure If the products are as good and efficient as the customer service, I know she’ll be very happy. Thank you Team at Coastcare Medical EquipmentTracey D2018-08-15Angela is great
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Email
Head Office – [email protected]
Mornington – [email protected]
Berwick – [email protected]
Carrum Downs – [email protected]
Croydon South – [email protected]
About Us
Coastcare Med is a leading provider of medical supplies and equipment in Australia. We offer a wide range of products and services to meet the needs of our customers.
From medical supplies and equipment to home health care products, we have it all. Our mission is to provide quality products and services at an affordable price. At Coastcare Med, we offer a wide range of medical supplies and equipment, including hospital beds, wheelchairs, walkers, oxygen concentrators, and more.
We also offer a variety of home health care products, such as incontinence supplies, wound care supplies, and mobility aids. Our knowledgeable staff is available to assist you in finding the right product for your needs. We are proud to offer our customers the best in customer service and satisfaction.
We strive to ensure that our customers have a positive experience when shopping with us. Our knowledgeable staff is available to answer any questions you may have and to provide you with the best possible service. Our stores are located in Victoria and we ship to Sydney, Brisbane, Perth, and Adelaide.
We also offer online shopping for our customers who are unable to visit our stores. Our online store offers a wide selection of products and services and is easy to navigate.
At Coastcare Med, we are committed to providing our customers with quality products and services at an affordable price. We strive to provide our customers with the best possible experience when shopping with us.
Coastcare Medical Equipment is a family owned company, providing a comprehensive range of rehabilitation and medical products for hire and sale to clients in hospitals, aged care and disability facilities and domestic situations and are accredited for DVA and SWEP.
Our trained staff provide information on our wide range of equipment and offer solutions to achieve the most suitable outcomes for our customers. Finding the right solution means peace of mind for the customer, family and carer.
We offer a repair and servicing program, parts, including test and tag service for all our products and related manufacturers which is compliant with Australian standards.
Coastcare has its own prompt efficient delivery, installation and collection service. We provide training on the equipment that has been arranged for hire and purchase.
Come and visit us at our Mornington, Berwick, Croydon South and Carrum Downs showrooms and be assured you have the best possible equipment at the best possible price for the best outcome.
Frequently asked questions
What is the difference between a 6’’ wheel and an 8’’ wheel on a rollator?
We recommend an 8’’ wheel for more outdoor use as it provides a smoother ride over any bumps that may be in your pathway.
A 6’’ wheel is more suitable for a smoother surface such as those inside a home or shopping centre.
What is the difference between a shower stool and a shower chair?
A shower chair has a back on the chair whereas a shower stool doesn’t. We recommend a shower chair for those who have trouble supporting their upper body in an upright position.
Both have the useful features of non-slip feet, adjustable legs and handle either side of the seating surface.
What is the difference between underarm and forearm crutches?
An underarm crutch sits up in the arm-pit area whereas the elbow ones only extend as high as just below the elbow. It is a matter of personal preference as to which would be more suitable.
The elbow crutches also come in an arthritic handle to evenly spread the weight across the palm of the hand.
Does Coastcare Medical buy back second hand equipment?
Unfortunately at Coastcare we do not have a second-hand dealers license so we are unable to buy back your old equipment to sell on. If you are looking to buy or sell second-hand equipment we recommend the Trading Post, Gumtree, The Thursday Ad or eBay.
Do you service or repair equipment?
Yes, we have a great maintenance department! For more information, please see the service and repairs section of our website.
If your item needs repair, please bring it to one of our stores for evaluation. This applies to all items, whether you purchased them in-store or from our online store. However, if you ordered the item from a remote location, you’ll need to arrange for the item to be shipped to Coastcare for an assessment of whether it can be replaced, repaired, or covered by warranty.
Once we receive the item and determine that the fault lies with Coastcare or the supplier, we’ll refund you the relevant costs.
What is the delivery cost?
Delivery charges are calculated on how big the equipment is and where it needs to go.
The website automatically calculates the delivery options for your address. Delivery to a PO Box will not be an available option at our checkout this is done to keep the costs to a minimum, if you require delivery to a PO BOX, please call or email us to discuss your needs. [email protected].
In these cases, we recommend supplying a street address (residential or business) when placing your order. We also offer a click and collect from our Stores, We will notify you when the item is packed and ready for pickup.
For calculated shipping rates: Shipping charges for your order will be calculated and clearly displayed at the checkout stage.
Regarding deliveries by our third-party service providers for non-“Home Delivery by Coastcare,” please note that they will deliver your items up to the threshold of your property. However, it’s important to be aware of their operational limitations – they are unable to carry out deliveries upstairs or inside your homes.
If you require a delivery that involves bringing items upstairs or inside your home, please get in touch with us before finalizing your purchase. We will be glad to assist you in making the necessary arrangements for such specific delivery needs. Your satisfaction and convenience are our priorities.
Further details can be found via our shipping policy
Does my product require assembly ?
Products not delivered by Coastcare or outside of our 100kms radius, are delivered by courier and are often delivered flat-packed and will require complete assembly.
An average customer with minimal furniture assembly experience can expect to spend 30 minutes or longer to assemble these pieces. Specialized tools (such as a cordless screwdriver), while not necessary, may be very helpful. If you need help during assembly, please email us [email protected] . Our representatives have many years of experience building the products we offer for sale and will be happy to help.
Coastcare offer setup and install if you are with 100km radius of our stores and select “Delivered by coastcare” at the checkout.
Can I buy the equipment I am hiring?
Yes, we have a hire to purchase system. It works by taking the hire fees and deposits that have been paid off the purchase price of the equipment, and you keep the equipment that is already in your possession.
What is Click and Collect?
Click & Collect is a shopping method whereby a customer can shop online at Coastcaremed and collect their order from a local participating store.
Click & Collect enables customers residing in Australia to have their order conveniently picked and packed, ready for in-store pick up. Due to current high demand, delays are expected.
Do you have a seniors or disability discount?
As the majority of our customers fall into those categories, we adjust the prices of all our items to take this into account.
I am a DVA card holder, how can this help me?
To have equipment provided through the Department of Veterans Affairs, firstly the person needs to be assessed by a GP, Occupational Therapist or Physiotherapist.
Once a recommendation of equipment has been made, we get in contact with DVA for approval of funding.
Once approved we organise and deliver equipment, generally within 48 hours.