5% OFF CLICK & COLLECT OR FREE LOCAL DELIVERY FOR ORDERS OVER $500* Dismiss
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All orders are processed within Monday to Friday business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Package Size Limitation:Packages that exceed 100cm x 100cm x 100cm may be split during our packaging and processing stages. In such cases, additional fees may apply. We will contact you to discuss each individual circumstance before sending your order.
Potential Delays:Potential delays may occur due to a high volume of orders or postal service problems that are outside of our control. Rest assured, we will keep you up to date with any progress.
Domestic Shipping Rates and Estimates:For calculated shipping rates: Shipping charges for your order will be calculated based on the dimensions and weight of the items and will be clearly displayed at the checkout stage, ensuring transparency and allowing you to review and confirm the shipping costs before completing your purchase.
As part of our shipping policy, we are unable to deliver to PO Boxes. To prevent any inconvenience or potential order cancellations, please ensure you provide a physical address for shipping.
Please note that all orders attempting to bypass this process will be automatically refunded.
Threshold Delivery by Third-Party Providers:For deliveries by our third-party service providers, please be aware that they will deliver your items up to the threshold of your property. While they ensure a doorstep delivery, it’s crucial to understand their operational limitations – they are unable to carry out deliveries upstairs or inside your homes.
Special Delivery Requirements:If your delivery requires bringing items upstairs or inside your home, we recommend getting in touch with us before finalizing your purchase. We are more than happy to assist you in making the necessary arrangements for such specific delivery needs. Your satisfaction and convenience are our top priorities, and we strive to accommodate special requests to enhance your overall shopping experience.
Feel free to contact our customer service team to discuss any special delivery requirements, and we’ll work with you to find the most suitable solution. We appreciate your understanding and cooperation in ensuring a smooth and tailored delivery experience that meets your unique needs.
Local Delivery:Deliveries are made from 9 am on Monday to Friday. We will contact you via the phone number provided at checkout to notify you on the day of our arrival. Shipping charges for local delivery will be calculated and displayed at checkout.
In-Store Pickup:After placing your order and selecting local pickup at checkout, your order will be prepared within 1 to 5 business days. We will send you an email when your order is ready along with instructions. Pickup hours are 10 am to 4 pm on Monday to Friday. Please have your order confirmation email with you.
International Shipping:Unfortunately, international shipping is not offered at this time.
Order Status:When your order has shipped, you will receive an email notification with a tracking number to check its status. Please allow 48 hours for the tracking information to become available.
Order Issues:If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Repairs:If your item needs repair, bring it to one of our stores for evaluation. Items ordered remotely must be shipped to Coastcare for assessment of replacement, repair, or warranty coverage.
Refunds, Returns, and Exchanges:For our return policy, goods must be returned within Seven (7) business days of the purchase date, accompanied by proof of purchase. Some medical rehabilitation equipment cannot be returned unless a product fault can be demonstrated and/or identified.
Items that cannot be returned unless the product packaging remains sealed and un-tampered include:
UnderpantsHipsaversKylies, including chair padsTransfer BeltsBody Assist support rangeCam Walkers, Pro-cast, and Post-Op shoesPillows and Cushions, including Silicore CushionsUrinals and Bed PansBath MatsSheepskin rangeSilicore Heel BootiesTens Machine ElectrodesMattress OverlaysGelbo and Dermasaver rangeTubular paddingContacting Coastcare:For further information regarding Coastcare Refund Policy, you can contact us at Email: [email protected]
Damaged Orders:In the event that your order arrives damaged, please email us as soon as possible at [email protected].
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Choose from multiple convenient Click & Collect locations: Victoria's Carrum Downs, Mornington, Berwick, and Croydon South.
D M 2024-02-02 Customer service from Coastcare Med at Carrum Downs was 10/10. My product wasn't in stock, but Ange went out of her way to track one down, and had it at the Carrum warehouse the next day. This was followed up by a phone call from Ange to let me know it was there. Very reasonable pricing on products I saw. Great friendly, respectful service (not just for me, but also other customers present), and a huge range of products. Thank you Ange ! Can highly recommend this company and the Carrum Downs staff. Margaret Drury 2023-09-04 Staff were very helpful in the choice of a 4 ww for my husband, she told us the different price range and was not pushy in any way.He is very pleased with the frame . Little Tran 2023-07-14 I want to thank Jeffrey (I hope that’s the correct spelling) for amazing customer service and helping me out with a walking frame I urgently needed for my mum. The walking frame is perfect. Sailen Kotecha 2021-05-24 Absolutely fantastic service, needed equipment at home to help my wife recuperate from surgery, these guys couldn't be more helpful. Definitely recommended. Very reasonable pricing. Tamara x 2020-12-23 Excellent service . Staff knew exactly what suited me best for a walker . Ordered one in for me for the next day and checked it was adjusted for me when I picked it up . Ann Monaghan 2020-07-21 Amazing customer service. Placed my order on a Friday, received immediate confirmation. On the Monday had a call to follow up my order and where I wanted to collect the items from. I enquired on delivery options and at a reasonable fee ($22:50) they said they could ship the items. To my surprise the goods arrived the next morning (Tuesday), hand delivered to my Mums door. They had even fitted the walking stick loop to the walking stick for her. Arthritic gloves fit perfectly and are a good quality. She’s looking forward to using the can-pull and new palm grip stick. I am sure If the products are as good and efficient as the customer service, I know she’ll be very happy. Thank you Team at Coastcare Medical Equipment Tracey D 2018-08-15 Angela is great
